Gaya APA

Brinkman, R. et al (2004). Dealing with difficult people 24 poin penting untuk mendorong sisi terbaik dalam diri individu (Dealing with difficult people. 24 lessons for bringing out the best in everyone) . : .

Gaya MLA

Brinkman, Rick. et al. "Dealing with difficult people 24 poin penting untuk mendorong sisi terbaik dalam diri individu (Dealing with difficult people. 24 lessons for bringing out the best in everyone)". : , 2004. Text.